Knowledgebase: FAQ - Returns
Returns Policy
Posted by Dale on 06 February 2009 02:05 AM
In the unlikely event that you have to return any products to us you should be aware of the following.

Please email submit a ticket @

This helps us both have a record of events. We always answer emails in order they are received and as soon as practically possible. Our staff who answer the telephones are mainly trained to take telephone payments and have little knowledge of various media issues such as media compatibility or firmware's configuration etc.

You will get a quicker and more informed response if you submit a ticket.

All items are covered by our RTB warranty (unless stated otherwise) RTB = Return To Base (Customer is responsible for return carriage costs). We are not liable for any carriage costs in returning the goods for inspection.

Please return goods using either standard parcels service or preferably delivery service with tracking and insurance cover, we are only responsible for the goods after we receive them. Please ensure you obtain a certificate of posting (this is free of charge) which will serve as your proof of posting should royal mail mislay your parcel, We will refund reasonable return postage costs on FAULTY items that are returned to us within 30 days or purchase. NOTE: We will not refund any return postage costs for any items shipped outside the UK.

We only accept returns clearly labelled with a valid RMA number on the OUTSIDE of the package. Please contact us for an RMA number before returning any goods. RMA=Return Merchandise Authorisation.

You must submit a ticket for an RMA number, telephone staff do not have the authority to issue these numbers.
(178 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Post a new comment
Full Name:
Help Desk Software by Kayako Fusion